Knitter's Review Forums
  The online community for readers of Knitter's Review.
  This week: An Irish twist on yarn from Black Water Abbey
   > Have you subscribed yet?
Knitter's Review Forums
KR Home | My Profile | Register | Active Topics | Private Messages | Search | FAQ | Want to make Betty happy?
Username:
Password:
Save Password
Forgot your username or password?

 All Forums
 OFF-TOPIC: Enter At Your Own Risk
 Economic / big business
 Dharma Trading Is The Best
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

Milinda
Permanent Resident

USA
3817 Posts

Posted - 03/29/2012 :  7:35:20 PM  Show Profile Send Milinda a Private Message  Reply with Quote
These people are first rate. I am not affiliated with them but I feel that kudos should be given when an outfit does what is right.

I purchased a new dye color they introduced and let's face it, there are no iron-clad guarantees that a color will turn out just as it is on the monitor or in their catalogue so sometimes you have to have a sense of humor and an open mind.

However, this time, it was their Dye Guy who messed up. He did the formula wrong and they were told about it by many of us. I botched or thought I did two huge hanks of yarn and was very upset. A very big difference in the tone, depth and color in general and a big disappointment. They contacted all of us who purchased the new color and made it right. I respect that dedication to customer service and wanted to let everyone know you may order dyes and products from these people knowing they stand behind what they do.

Thank you Dharma Trading, you renewed my faith in customer service!

M L
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Knitter's Review Forums © 2001-2014 Knitter's Review Go To Top Of Page
This page was generated in 0.18 seconds. Snitz Forums 2000
line This week's bandwidth
kindly brought to you by


and by knitters like you.
How can I sponsor?


line subscribe to Knitter's Reviwe