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pieheart
Permanent Resident

1872 Posts

Posted - 07/14/2006 :  6:55:18 PM  Show Profile Send pieheart a Private Message
I just a few minutes wrote this in the "worst nightmare" thread:

Okay, I think I just got a sign I should find another calling. I just bought Green Gable from Zephyrstyle. When I went to download the pattern there was an error with the download, and the download page refused to let me try again! I emailed the designer, but I certainly don't expect to hear back from her on a Friday night. Guess I'll need to start something else!

While I was writing that, only minutes after I emailed them, I received an email from Zephyr Style with the pattern attached. On a Friday night! I am so amazed. I didn't expect anything from them until tomorrow at the earliest, and honestly would not have held it against them if it was Monday. They deserve a weekend, after all. But wow! That's what I call customer support.

pieheart

Remember, today is the tomorrow you worried about yesterday----Dale Carnegie
blog: http://museknits.blogspot.com/

truly violet
Permanent Resident

6398 Posts

Posted - 07/15/2006 :  02:47:31 AM  Show Profile  Visit truly violet's Homepage Send truly violet a Private Message
that's cute pie,.......... what color are you doing it in?

I am always amazed when I get outstanding customer service
and then I feel sooooooo wonderful.
with all this heat lately and folks being cranky.....it's even more amazing

vi

none of this will matter in 100 years.......
except I will finally be at my goal weight...vi
http://notashyviolet.blogspot.com/ ~now with chickens!
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pieheart
Permanent Resident

1872 Posts

Posted - 07/15/2006 :  06:49:25 AM  Show Profile Send pieheart a Private Message
hey vi, the color is called emerald fantasy. It's a bright green (duh) but I like it, it's cheery.

I'm casting on now, want to get it started while I'm fresh. Then it's off to the garage to sort and toss.

Stay cool!

pie

Remember, today is the tomorrow you worried about yesterday----Dale Carnegie
blog: http://museknits.blogspot.com/
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qtpieknitter
Gabber Extraordinaire

Canada
583 Posts

Posted - 07/18/2006 :  2:51:14 PM  Show Profile Send qtpieknitter a Private Message
Ths same thing happened to me and I ordered 2 pattens at different times, and it happened both times! And I got a reply from them right away as well, and it was either weekend or late evening.

"A gifted teacher is as rare as a gifted doctor, and makes far less money."
Anonymous
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DebbiOH
Gabber Extraordinaire

USA
525 Posts

Posted - 07/27/2006 :  1:57:34 PM  Show Profile Send DebbiOH a Private Message
They must know that they have download issues huh! Good info to pass on to the rest of us. Thanks


Debbi
NW Ohio
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JGOLOSO
Gabber Extraordinaire

491 Posts

Posted - 07/28/2006 :  12:55:46 AM  Show Profile Send JGOLOSO a Private Message
I love their patterns. They are really easy to follow and the designs are great. I am just knitted Tube Toporini and am about to start on Ms. Marigold. I am looking forward to more of their patterns in the future.

J.
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happyneedles
Seriously Hooked

USA
849 Posts

Posted - 08/06/2006 :  04:44:35 AM  Show Profile Send happyneedles a Private Message
Yes! Nice patterns, glad I caught this one. I liked rusted root and I'd like to see more of their patterns in the future. Funky in a classic way, like they descibe their work. Sue

~Knitting is a gift you give to yourself~
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ShannonM
Gabber Extraordinaire

352 Posts

Posted - 08/06/2006 :  07:12:17 AM  Show Profile Send ShannonM a Private Message
The designs are cute, but I thought green gable was a horrible pattern. For such a simple pattern it was really poorly written. It was enough to put me off buying another one.

Shannon
my blog:
http://yarnandchocolate.blogspot.com/
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metromaples
Seriously Hooked

USA
878 Posts

Posted - 08/06/2006 :  1:16:20 PM  Show Profile Send metromaples a Private Message
What is Zephyrstyle? I'm going to guess they're at Zephyrstyle.com and go look it up.



-- Jeri
http://soapquiltknit.blogspot.com/
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Janknit
Chatty Knitter

324 Posts

Posted - 08/15/2006 :  5:09:58 PM  Show Profile Send Janknit a Private Message
I had a similar problem with the download and they responded almost immediately. I just finished Tube Toporini from Zephyr Style. It was a really easy fast knit. Take a look at it on my blog:

http://myhaven.typepad.com/myknittinghaven/2006/08/tube_toporini.html


Janet
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umbaba
Seriously Hooked

USA
693 Posts

Posted - 08/16/2006 :  12:57:28 PM  Show Profile  Visit umbaba's Homepage Send umbaba a Private Message
Stevanie here at the shop just finished Green Gable made from some of our plant-dyed yarn - we will put up a photo on the home page of our site tomorrow.

It is gorgeous.

...as soon as I finish this row

www.abundantyarn.com
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