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 ordering/reordering new merchandise
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wynnesayer
New Pal

USA
37 Posts

Posted - 12/10/2005 :  05:41:28 AM  Show Profile Send wynnesayer a Private Message
[font=Arial]Hi All,
As a new shopowner I am perplexed about ordering special orders for customers who just want a couple of skeins of yarn and I have to order 10 in order to fill their request. I guess one variable is whether I would like to stock up on the yarn, but I wonder if anybody has some "rules" about that.

Also, it seems like I am constantly ordering new yarns because I visit other shops and I say, "Oh, I love that. Have to have it for the shop." I know you "just say no," but it is hardddd!!! When I have some yarns that are popular, should I reorder them knowing that there is a possibility that the customer will not purchase some of my less popular yarns?

Any feedback would be most appreciated.

Stacey[/font=Arial]

mokey
Permanent Resident

15375 Posts

Posted - 12/10/2005 :  09:13:39 AM  Show Profile Send mokey a Private Message
Not an owner but as a yarn shop customer, the general rule is that the customer must buy the entire bag on special orders. If you decide not to make your customer order the bag, then before agreeing to a special order you need to look at your shop's sales history to see is that type of yarn will sell.

"An injustice anywhere is a threat to justice everywhere." Martin Luther King Jr.
www.femiknits.blog-city.com
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gulf knitter
Seriously Hooked

USA
737 Posts

Posted - 12/10/2005 :  6:24:02 PM  Show Profile  Visit gulf knitter's Homepage Send gulf knitter a Private Message
I am a also a customer, not a shop owner. But if I requested a special order, I would expect to buy the whole bag. There used to be a few companies like Mountain Colors and Brown Sheep that would allow one to just order a few skeins. Some shops I have bought from offered a 5% discount on full bags orders.
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GailnCocoaBeach
New Pal

USA
45 Posts

Posted - 12/10/2005 :  6:38:37 PM  Show Profile Send GailnCocoaBeach a Private Message
I am a new shop owner, as well.

Out of curtesy and in the true spirit of "I don't know everything" -
I will allow someone to special order 2 or 3 skeins as long as it is from a line I already carry. The order does have to be paid in advance. And I will just put the rest out with the rest of the stock.

If something sells out within a very short amount of time, I will reorder it.
Also, I will call some of my 'serious' customers and let them know when I am placing an order with a company I know they like to see if there are any requests. I don't consider this a special order and don't request advance payment. I do this as a courtesy and to remind them we have new stock coming. As well as it doesn't really matter how much I love a yarn if my customers don't.



Welcome to my Happy Little World
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The Irish Ewe
Permanent Resident

USA
1052 Posts

Posted - 12/11/2005 :  07:44:22 AM  Show Profile  Visit The Irish Ewe's Homepage Send The Irish Ewe a Private Message
quote:
Originally posted by wynnesayer

[size=2][font=[blue]Arial]ordering special orders for customers who just want a couple of skeins of yarn and I have to order 10 in order to fill their request. (snip)

should I reorder them knowing that there is a possibility that the customer will not purchase some of my less popular yarns?



Two parts here - YES, take special orders! But type up a policy, and enforce it. Ours is that you must take half the bag, and you must pay 50% up front (unless it's a backorder item, or is a "yarn of the week" like Malibrigio is, use your discretion there) The rest you label and put out as stock.

And yes - reorder the stuff that is selling. And then come up with a way to push the not-moving-yarns with the popular yarns. Can you felt them into a snazzy bag? Can you add the second yarn as a trim, like a "fur" coller? Can you make up kits with even one skein of the other yarn?

If all else fails, make a sample out of the yarn, and people will buy that yarn (in that color) because they see the sample.

The Irish Ewe
Norway, Maine
http://www.TheIrishEwe.com
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