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 Stay AWAY from this store in Freeport, Maine!

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T O P I C    R E V I E W
TagandLink Posted - 10/26/2013 : 06:57:06 AM
If I could give Grace Robinson Yarn Store NO stars I would.
On an impulse buy I got a set of circular needles only to get home to find out she'd charged me $25 MORE than the going rate. Shame on me for not knowing the price beforehand.
Thinking she maybe had the price wrong, I called the store only to be told that the purchase I'd made the day before and hadn't opened yet could only be returned for store credit! I asked if she could send me a skein of yarn as a token of good faith for a disappointed customer. I never heard back from her.
A good friend of mine, who's a local shopper, has been in the store often enough to understand the insufficiency of pricing and returns. She told me she has a reputation for not giving ANY customer service. Indeed if you take the time to check Yelp and Google you'll find many similar reviews.
Not worth it to go there and get fleeced. There are plenty of other WONDERFUL yarn stores in nearby Portland who treat their customers right.
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LJ Posted - 10/26/2013 : 4:42:44 PM
I am not familiar with this store. A retail store can set it's own prices if it's within the contract they have with the vendor of the item. And many stores have no return policies or return for store credit policies. As patrons we need to understand before we purchase or make a decision to not shop there again.

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Linda in Va

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